Refund policy
Returns & Exchanges
Due to the handmade, personal-care nature of our products, we do not accept returns or offer refunds. All sales are final, with the exception of exchanges for items damaged in transit.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at contact@shopsatinandsage.com. You must include your order number and photos of the damaged item — we're unable to process an exchange without photo documentation.
Exchanges
- Exchanges are accepted only for items damaged in transit, reported within 7 days of delivery with required photos.
- If the same item is available, we'll exchange it for an identical replacement.
- If the same item is no longer available, we'll offer an exchange for an item of equal value.
- Items must be in their original packaging.
- Buyer is responsible for return shipping costs.
- Once we receive the returned item, we'll ship your exchange promptly.
Non-Returnable Items
Because our products are handmade, cured, and intended for personal use, all sales are considered final outside of the exchange policy above. We do not accept returns due to change of mind, scent preference, or general dissatisfaction.
Questions
If you have any concerns about your order, please reach out to us at contact@shopsatinandsage.com before requesting an exchange — we want to make sure you're happy with what you've received.